Complaints regarding quality of communication in RT can be sent via interactive service

Citizens of Tatarstan Republic may send complaints regarding quality of mobile and radio telephone communication, cable and air television broadcasting and also access to Internet via interactive service. Internet service for sending complaints is available on site of RT Ministry of info and communications. This has been announced today at briefing in RT Cabinet by Deputy Prime Minister – Minister of info and communications Nikolai Nikiforov.

He also informed that from January,24 a month's campaign for improving quality of communication services is announced in republic. Within the limits of this campaign set of measures aimed at improvement of quality of services will be implemented, hotlines of service providers and TV broadcasting will be functioning, “Surely, we’ll continue working in this area after finishing this campaign”, - Nikolai Nikiforov said.

Fulfillment of quality requirements by service providers is a compulsory condition for work on the territory of Tatarstan Republic.

Presenting new service, the Minister noted that it was created to be very easy and convenient for users. To send a complaint a user should enter the site of Ministry digital.tatarstan.ru/micmap.htm and choose a place on interactive map where he or she faced a challenge regarding communication quality. After that please click on link “Put a mark and send a complaint”, put a mark on map and fill in the questionnaire.

Complaints may also be sent to hotline telephones:

RT Ministry of info and communications (843) 5-114-115

Department of Federal service for supervision in the sphere of communication, info technologies and mass communications on RT - (843) 228-59-65

Branch of JSC “MTS” in RT - (843) 290-08-02

Branch of ZAO NCC in RT – (843) 214-91-94

Kazan branch of JSC “Vympelcom” - (843) 259-94-00

Branch of JSC “Megafon” on RT– (843) 239-48-48

Branch of JSC “Smarts” on RT– (843) 513-33-65

Nikolai Nikiforov asked citizens of republic to be active and said that all their messages would be analyzed and worked out by service providers. Three institutions will work with them: Russian communication supervision service on RT, Antimonopoly service on RT and Prosecutor’s office.