The regions to introduce a new digital service to process residents' appeals

On March 12, in Innopolis, speaking at a meeting with the leaders of digital transformation, Russian Deputy Prime Minister for Digital Affairs Dmitry Chernyshenko said that by the end of the year, the feedback platform “State services. We solve together”, created under the federal programme “Digital Public Administration” of Digital Economy national project will be launched.

The platform will help to organize work in four areas, namely, work with citizens' appeals with the possibility of operational control of the resolution of issues; conduct online surveys on socially significant topics for the population and public discussions of local issues; maintain social media and messengers and monitor social media incidents.