E-government services in 2024: achievements and plans for 2025
How e-services worked in Tatarstan and what is needed to modernize "People's Control" in 2025 was discussed at a briefing on the topic: "On working with the population and citizens' appeals in the digital environment."
For 5 years, Tatarstan Ministry of Digitalization has been deeply working on the quality of digital services, including implementing the national project "Digital Transformation of the State". If in 2019-2021 the task was to create e-services, then since 2023, reengineering of services has been underway.
Main e-services and their results:
1. "People's Control" state information system of Tatarstan - allowed residents to send messages about problems with landscaping, road conditions, work of public utilities and health care.
2.Feedback platform (FPP) - used to process and prepare responses to citizens' requests, its purpose is to quickly resolve urgent problems of the population.
3. Official Portal state information system of Tatarstan - a service of state receptions of Tatarstan, which sends feedback from citizens to civil servants. The online reception platform received more than 35,000 requests in 2023, and more than 33,000 requests in 2024.
4. State publics. This is an association of official groups of state institutions of Tatarstan in VKontakte, with verification on Gosuslugi.
5. State Services Portal of Tatarstan - is a daily assistant to the population for everyday life.
6. People's Inspector is a mobile application helping to send messages about traffic violations in Tatarstan