Over 131,000 appointments made using MFC Chatbot in Max messenger since the start of the year

On November 2025, the official MFC chatbot of Tatarstan was launched in the Max messenger and has become a convenient assistant for residents in less than a year. Since the beginning of 2026, Tatarstan residents have used it to make appointments at multifunctional centers more than 131,000 times.

The service also enables automatic tracking of document statuses. If a user is registered in the messenger, the system sends a notification. Since the start of the year, residents have received over 1.3 million such notifications about service readiness.

In addition to pre-booking, the chatbot offers a range of useful tools:

Queue checks: shows current branch load, number of people in line, average service time and last hour waiting times.

Current schedule: informs about the working hours of any MFC office in Tatarstan and alerts if a branch is temporarily closed or not accepting documents for certain services.

Status checks: users can learn the stage of their case by number (over 1 million uses this year).

Quick cancellation: users can cancel a planned visit by specifying the MFC branch and appointment code.

How to start using the chatbot:

Install the Max messenger.

Search for “MFC of Tatarstan”

Select the chat-bot marked with a blue check (official account).

Follow the on-screen prompts to choose a service

Click the link to try the chatbot right away

The development of these convenient tools in Max meets the key tasks of the Data Economy national project, which aims to create understandable and accessible digital services for residents.