MTS artificial intelligence to answer calls and messages from Tatarstan residents on ecosystem platforms

MTS, a digital ecosystem, reports on the implementation of the WordPulse MTS AI speech analytics system in all channels of communication with the client - in the operator's contact center, MTS chat, MTS Bank and others. Every day, neural networks will check more than 300 thousand customer requests by phone or in chats, as well as study feedback in messengers and social networks. This will speed up the processing of requests by the company and the receipt of responses by users.