The weekly meeting emphasizes the strengths of the "My Kazan" Telegram bot for Tatarstan residents
At the weekly meeting, the results of the virtual urban services designer—a digital bot that makes it easier for residents to submit requests for services, including those related to compliance with individual housing construction projects and other parameters—were presented.
The "My Kazan" Telegram bot has demonstrated high demand among city residents:
• 12 request scenarios are available to residents on urban improvement issues;
• More than 25,000 requests are received and processed through the platform annually;
• 41% of requests are successfully processed without employee intervention through automated responses and a knowledge base.
The citizen request processing system has significantly optimized workflows: the workload of specialists in departments has been reduced by 60% and the efficiency of task distribution has increased due to automatic request tone detection and duplicate merging.