Multifunctional centers of Tatarstan celebrate 10 years of successful work
The branch structure of Tatarstan Ministry of Digitalization of Public Administration, Information Technologies and Communications - multifunctional centers (MFC) of Tatarstan, celebrate their anniversary, summing up the results of ten years of work, which brought significant results and popularity among residents of the region.
Over the past decade, 60 multifunctional branches have opened in Tatarstan, offering 298 different services. Every day, the centers serve about 15 thousand people, and 128 municipal services are already available in e-format.
The Multifunctional call center receives about 2,000 calls per day, and the total amount of state duties transferred to the budget has reached 5.5 billion roubles.
By 2025, the Multifunctional centres of Tatarstan intend to continue improving the quality of service to the population. Among the most important innovations of recent years are the launch of user support sectors, integration with the VKontakte social network to inform about the readiness of documents, as well as the creation of a chat bot for making an appointment and receiving information about the work of the offices.
Free calls to the hotline 122, issuance of completed cases through a postamat and data transfer via a QR code in "Gosuslugi" to speed up the service process have also been introduced. All these achievements became possible due to the support of Tatarstan Ministry of Digitalization and the national project "Data Economy and Digital Transformation of the State", which modernizes and digitalizes Multifunctional centre services.