Over 350,000 Tatarstan residents applied to 122 hotline about COVID-19

Since November last year, a single contact centre was operating in the republic to advise residents on coronavirus infection. For all the time, the operators of the 122 modernized hotline received 350 687 calls from Tatarstan citizens.

The contact centre receives up to 2,000 calls daily.

People are most often consulted on such matters as:

• How to deal with COVID-19 symptoms;

• Home visit;

• Make an appointment for vaccinations and appointments with a doctor, etc.

The average waiting time for an answer is no more than 6 seconds, and the average talk time is 2.5 minutes. In total, 70 operators consult residents per shift.